Return & Refund Policy

Last updated: July 12, 2026

At FoxPilots, we want you to shop with confidence. If you experience an issue with your order, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

Non-returnable products

Perfume products are not eligible for returns or exchanges through our standard return process. This restriction applies whether a perfume is ordered alone or together with other products. Eligible non-perfume items in the same order may be selected separately, subject to this policy. If a perfume arrives damaged or incorrect, contact customer support promptly for assistance. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Returns

For eligible non-perfume products, returns and exchanges must be requested within 7 days of delivery. If 7 days have gone by since an eligible item was delivered, unfortunately we can no longer offer a standard return or exchange for that item.

We accept returns only for eligible non-perfume products and approved return requests. You may request a return if:

• You received a product with a manufacturing defect.
• You received a damaged product.
• You received an incorrect item.

Requests related to size, quality expectations, or similar concerns are reviewed on a case-by-case basis. Approval of such requests is at the sole discretion of FoxPilots.

To request a return, please email go.foxpilots@gmail.com with:

• Your Order ID
• Your full name
• The reason for your return request
• Clear photos or videos, if applicable

Our Customer Support team will review your request and provide further instructions.

Return Shipping & Pickup

Once your return request has been approved, FoxPilots will arrange a pickup through our delivery partner where pickup service is available.

A return processing fee of 10%–15% of the product price may be deducted from the refundable amount.

Calculation example
Product Price: ₹500
Processing Fee (10%–15%): ₹50–₹75
Estimated Refund Amount: ₹425–₹450

The exact deduction, if applicable, will be communicated before your refund is processed.

Refunds

Once your returned product has been received and your return is approved, your refund will be processed. Refunds are issued to one of the following:

• Original payment method (where applicable)
• Bank Account
• UPI

Please allow up to 7 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you have not received your refund after this period, please contact us at go.foxpilots@gmail.com.

Sale Items

For eligible non-perfume products, items purchased during promotional offers, seasonal sales, clearance events, or with discount codes are not eligible for return or refund, unless:

• The item has a manufacturing defect.
• The item was delivered damaged.
• An incorrect product was delivered.

Exchanges

For eligible non-perfume products, exchange requests must also be made within 7 days of delivery. Perfumes remain non-returnable and non-exchangeable under the standard return process.

If an eligible non-perfume product has a verified manufacturing defect or arrives damaged, we will provide a replacement at no additional cost, subject to product availability.

If a replacement is unavailable, an eligible refund will be issued in accordance with this policy and applicable law.

To request an exchange, contact us at go.foxpilots@gmail.com with your order details.

Return Request Approval

FoxPilots reserves the right to approve or decline any return, exchange, or refund request if it does not meet the conditions outlined in this policy or if sufficient information is not provided.

Need Help?

If you have any questions regarding your order, returns, exchanges, or refunds, please contact our Customer Support team.

Email: go.foxpilots@gmail.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
(Closed on Public Holidays)

We appreciate your trust in FoxPilots and thank you for shopping with us.