Shipping Policy
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Orders above Rs. 1,999.00: Free shipping (Pan-India)
- Orders below Rs. 1,999.00: Flat rate of Rs. 99.00
- COD orders: Additional handling fee of Rs. 49.00 applies
- Estimated delivery: 4-5 business days after dispatch
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
FoxPilots is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
FoxPilots is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim. Take clear photos/videos within 48 hours of delivery and send them to info@foxpilots.in.
Delivery Partners
We work with reputed logistics partners for fast and reliable delivery across India. You will receive the tracking details once your order is dispatched.
Contact
For any shipping-related queries, reach us at info@foxpilots.in